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FAQS

ORDER PROCESSING & TRACKING – I WANT TO KNOW MORE ABOUT THIS!

We want to make sure you get your order as quickly as possible, and will normally process your order within 24 hours. Once your order is processed, we will not be able to make any modifications or cancellations.

After your order is processed, you will receive a dispatch confirmation email from us. If you wish to track your order, please contact our customer support team at info@fullino.com with your order number and we will send you the relevant tracking numbers.

You can track your order here: fullino.com/pages/track-order

ORDERING

ORDER PLACEMENT – I HAVE TROUBLE PLACING AN ORDER, HELP?

We are sorry to hear this. Please contact our customer support team at info@fullino.com, and we will do our best to resolve this issue for you.

CANCELLATION & CHANGES – CAN I CHANGE/CANCEL MY ORDER?

Once you place your order, we will usually process it within 24 hours. After the order is processed, we won’t be able to make any modifications or cancellations. This is because the order is automatically forwarded to the relevant partners after it’s processed.

If you placed an order incorrectly, please contact our customer support immediately at info@fullino.com. While our team will do our best to change or cancel your order, we will not be able to do so if our partners have processed it already.

PAYMENT

PAYMENT METHODS – WHAT DO YOU ACCEPT?

Please refer to our footer for a list of available payment options.

CURRENCY – WHAT WILL I BE CHARGED?

Currently, we only accept checkouts in US Dollars.

CUSTOMS & IMPORT DUTIES – WILL I BE CHARGED WITH THESE?

The prices displayed on this website are all tax-free, which means you may be liable for additional customs and import duties. We do not have control over customs or import duties, they will vary depending on your respective state or country.

After placing the order, as the recipient, you are liable for all import duties, customs, and local sales taxes levied by destination you are shipping to; payments of these is necessary to release your order from customs on arrival.

If you are unsure whether these are applicable to you, we advise that you contact your local customs office to calculate the import taxes and duties before making an order with us.

DISPUTES

RETURN POLICY: NON-CUSTOMIZED ITEMS

We will refund items within 30 days of receipt, provided it is returned in its original packaging with no signs of use or misuse. Please contact our customer support team at info@fullino.com with your order number and reason for return. We’ll reply with further instructions.

Note: We do not cover shipping fees that may arise when you send the items back to us. You must send the unwanted items ( Small, Big, Color ) back at your own expense.

RETURN POLICY: PROMOTIONAL PRODUCTS

All promotional products must be cancelled within 24 hours of your order. These items are non-refundable once they’re shipped.

DEFECTIVE PRODUCTS – WHAT SHOULD I DO?

In rare occasions, products may be defective. We will do our best to find a solution for you. Please contact our customer support team at info@fullino.com with your order number and picture of everything you received. We’ll fix the situation for sure.

INCORRECT ORDER – WHAT SHOULD I DO?

Mistakes happen. Our team will do our best to rectify the problem as quickly as possible. Please contact our customer support team at info@fullino.com with your order number, picture of everything you received, along with references on the packaging. We will take it from there.

Note: We normally process orders within 48 hours. Once the order is processed, we will not be able to make any modifications or cancellations.

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