Everything you need to know about FULLINO

Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page or Click Here!

Shipping and Delivery

Free Shipping Worldwide.

You can expect your parcel within 7 to 10 working days from when it leaves our warehouse.

Please send an email to info@fullino.com for further help.

Yay, time to celebrate – it’s on its way! After we pass your order to USPS Post or Canada Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the USPS Post or Canada Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

Yes sure! we offer free delivery on all orders to make our customers happy.

Yes! FREE Home Delivery – We offer free shipping on items sold and shipped by FULLINO for US and Canadian buyers.

Product Questions

The our boots and shoes are true to size but 1/2 up is fine with socks.

With some of our products yes. For wide sizes we suggest you to order 1/2 or one size up

Yes, all FULLINO shoes and boots are slip resistant.

Yes!

Yes!

FULLINO boots can help you to walk on ice & snow much more safely compared to any other footwear out there.

No, most of FULLINO items are Vegan.

Yes, Please check our website for low-top, mid-top and high-top boots.

We do not sell any Fullino products (Boots, Shoes or Clothing) in any offline store, marketplaces, or other third-party sellers website. Please only order original FULLINO boots & shoes from fullino.com

Please note that we can only guarantee genuine products and a legitimate service for items purchased either here on the fullino.comwebsite.

Returns and Exchanges

Sadly, we know that sometimes the FULLINO is just not quite the right fit for some people. You can certainly return your FULLINO to us for a full refund.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All FULLINO must be returned in as new condition, with the swing tag and bow to be eligible for a return.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Payment

We accept credit card, Google Pay, Apple Pay, Visa, Mastercard, American Express, Discover credit and many other payment methods.

Please try with another card or purchase with Paypal / Google Pay or another payment method. Make sure your credit card address and shipping address are the same.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

Contact Us

Something not quite right with your order? Don’t worry, our FULLINO team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

For all other questions please send an email to info@fullino.com.

A team member will respond to you within the next 24-48 hours.

If you couldn't find our emails please check your spam folder.

Please make sure that you provide the correct email.

Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.